eSaleRugs Return Policy

Returns & Exchanges

At eSaleRugs we make all returns hassle-free. When you purchase your rug(s) with us, you have 30 days from the day you receive your rugs to decide whether or not they work for your designated rooms. If you wish to return or exchange your rug(s) you may do so by contacting our knowledgeable customer service team 24hrs a day, 7 days a week by telephone (1-866-647-3965) or by email (info@eSaleRugs.com)

• We offer FREE returns on all orders over $499, and we.ll send FedEx to pick up your return shipment from your doorstep, so it.s FREE and it.s that easy.
• We also offer FREE exchange. If you decide to exchange your order, we will email you a FREE pre-paid return label to use for your return.

Restocking fee

We do not charge a restocking fee.

Refund

All refunds are processed within 1-2 days of receiving your return.