While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry--you can send it back!
eSaleRugs is proud to offer free shipping on returns within 30 days of you receiving your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds are processed within 10 business days after we receive your return package.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All our rugs are eligible for full refunds as long as they are:
- Returned within 30 days of receiving your order
- Returned in the same condition as delivered
- Rug pads and Uni-Cleaner are not returnable
- Final sale items are not returnable
If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed.